Lalkitab 1952 — Privacy Policy

Depending on how you use Lalkitab 1952, we may collect the data categories below:

• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).

Your data is used strictly to operate and improve the service, specifically:

• To respond to your support requests and doubts.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To process payments and issue invoices and receipts.
• To detect and prevent fraud, abuse and policy violations.
• To send you course-related notifications — only after you opt in.
• To create, secure and maintain your account.
• To meet our legal, tax and accounting obligations.

Lalkitab 1952 does not sell or rent your information. We share it only with the following parties, and only as far as needed:

• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Razorpay — our payment processor, to take payments and issue refunds.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

You are entitled to the following rights over your personal data:

• Access a copy of the personal data we hold about you.
• Correct information that is inaccurate or out of date.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Withdraw consent for any non-essential processing at any time.
• Delete your data, subject to legal retention requirements.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Lalkitab 1952 after a change takes effect means you accept the revised policy.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.